Critical Decision-Making And Organizational Performance

Critical Decision-Making And Organizational Performance

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View the scenario called “Critical Decision Making for Providers” found in the Allied Health Community media.Critical Decision-Making And Organizational Performance

In a 1,000-1,250-word paper, examine the scenario involving Mike, the lab technician, and discuss the following:

  1. Discuss the consequences of a failure to report.
  2. Explain the impact his decision had on patient safety and organizational performance (risk for litigation, organization’s quality metrics, workload of other hospital departments, etc.).
  3. As Mike’s manager, describe how you would address the issue with him and steps you would take to ensure other staff members do not repeat the same kind of mistake.
  4. Reflect on the scenario and describe what underlying aspects or issues may be contributing to workplace dilemmas such as this.
  5. Consider the manner in which most health care organizations function (structure, people, technology, environment). As a leader, discuss what principles of organizational behavior and development can be applied to effectively contribute to the success of a health care organization. How could these principles be applied to this scenario?Critical Decision-Making And Organizational Performance

A minimum of three academic references from credible sources are required for this assignment.

Leadership Approaches and Models in Healthcare


Grand Canyon University: Leadership and Vocation

Name of the Instructor




Critical Decision-Making And Organizational Performance




Healthcare organizations are business with unique needs and goals. Leadership in healthcare can make a different in the company’s level of success. Effective leadership from regulatory professionals guides healthcare organization quality. Servant leadership and good stewardship can improve an organization overall. Not all leaders need to be formal however, informal leaders can impact companies too. Collaborative leadership models can also benefit healthcare by enhancing communication and organizational efficiency.Critical Decision-Making And Organizational Performance

Leadership and Organizational Performance

Leadership efficacy has a direct effect on organizational performance. Health care organization performance must be superior to be competitive in today’s dynamic social, economic, political, and financial environments (Chatterjee, Suy, Yen, & Chhay, 2017). Companies in the healthcare sector have unique needs and structures compared to other businesses, and tend to lack cooperation between different areas, therefore strong leadership is needed to change ineffective old ways to improve the coordination and quality of healthcare (Chatterjee et al, 2017). When systemic changes are needed, leaders can use strategies to meet organizational goals to keep the company successful (Chatterjee et al, 2017). Leadership is a source for innovative thinking and seeing the big picture, to adopt changes that will keep the organization on top of current trends and prepared to face the future (Chatterjee et al, 2017).Critical Decision-Making And Organizational Performance

Regulatory Professionals

Regulatory professionals are involved in regulatory compliance, quality assurance, and ensuring healthcare products are safe and effective (About the Regulatory Profession, 2020). Regulatory professionals can be involved in drugs, medical devices, biotechnology, and many other aspects of healthcare as researchers, part of clinical trials, clinical liaisons, and as part of surveillance and auditing teams (About the Regulatory Profession, 2020). These professionals need leadership skills to lead regulatory departments, work groups, and are part of the corporate leadership teams of healthcare organizations (Brousseau, 2015). In addition, regulatory professionals are experts in developing global strategies for healthcare quality improvement, and will be better at communicating, influencing, and persuading others to make improvements and implement new strategies (Brousseau, 2015). Good communication is an essential strategy for regulatory professionals to use in the many ways that they can interact with others such as by email, professional conversations, managing and participation in meetings, presentations, and document review (Brousseau, 2015). Excellent communication skills are needed to convey regulatory information to be well received from others perspective (Brousseau, 2015). Context should be provided, as well as analysis, the truth about unknowns (Brousseau, 2015). Other communication skills that are helpful are optimism, diplomacy, empathy, learning agility, and an interest in teaching (Brousseau, 2015). Another strategy for regulatory professionals to use is self-awareness by knowing personal strengths and weaknesses and understand how others perceive you to improve listening skill and effectiveness of presentations (Brousseau, 2015).Critical Decision-Making And Organizational Performance

Servant Leadership and the Christian Worldview

Servant leadership is a style of leadership in which, the leader is a “servant first” (Servant Leadership: Putting Your Team First, and Yourself Second, 2020). Another way to describe is “using leadership as a means to help others” as opposed to seeking power or positions of authority (Nagy, 1994). The servant leader sees themselves as “first among equals” meaning they believe that they see themselves on a peer to peer level with those that they lead and take responsibility for meeting the goals of the company (Nagy, 1994). An ideal of servant leadership is to serve other’s needs (Nagy, 1994). In this sense, servant leaders are stewards of the people that they serve, and the organizations that they are “taking care of” by empowering followers to work to the best of their ability by fostering their self-efficacy. The Christian Worldview beliefs of one all-powerful God who loves humanity enough to sacrifice his son, and offer us grace, forgive our sins, restore us to Christ, heal us, and offer salvation provide a framework of reference for other aspects of life (Dockery, 2020). According to Union University, a Christian worldview gives one confidence, hope for the future, stability, a link to God’s faithfulness and consistency (Dockery, 2020). It also builds a foundation for ethical thinking and the standards for good, love, holiness, grace and truth are set by Jesus Christ (Dockery, 2020).Critical Decision-Making And Organizational Performance


Stewardship is an important element of the Christian life which proposes that one should make their best effort to make the best of use of one’s time, talents, abilities, resources, and finances as they are all blessings from God (The Role of Stewardship in The Life of a Christian, 2019). Being a good steward of God’s gifts is the way that mankind can show appreciation, faithfulness, and devotion to God (The Role of Stewardship in The Life of a Christian, 2019). Stewardship also correlates with professional responsibility in the fact that professionals work to see good results in their company, and then stewardship takes it a step further, by moving professionals from just making rules to actively being involved in taking care of the organization and being personally invested in achieving moral principles and meeting goals.Critical Decision-Making And Organizational Performance

Stewardship should be used by leadership and management in healthcare settinCritical Decision-Making And Organizational Performancegs to cultivate a high quality, ethical healthcare environment and optimize functions to ensure success. An analogy could be made to simplify the concept, consider a wild, unhealthy, vicious dog as compared to a well-groomed, quiet, obedient, well trained one. The owners of the dogs are both responsible for their resulting conditions, however one used good stewardship and had a vision for how others would perceive their pet. The other didn’t put effort into training or caring for their animal and the results are dangerous, problematic, and a menace to others. In the same way, leaders must use good stewardship to take care of their organizations so that they develop into smoothly operating, efficient, ethical and reputable companies. The benefits for the organization overall are a good reputation, stable or even increased revenue, well defined mission, values, policies, standards of care and high-quality outcomes. The benefits of stakeholders are numerous, leadership can enjoy personal and professional success, company growth and expansion, and higher salary or bonuses. Staff are able to work in a safe, well organized environment, and patients can receive high quality medical care with newer equipment, a wider variety of services available, a staff better able to focus on quality, efficiency, and safety.Critical Decision-Making And Organizational Performance

Formal and Informal Leadership

Formal leaders are those that are officially in leadership positions within their organization (Vercillo, 2020). Their designated leadership roles are either assigned or they are hired into them (Vercillo, 2020). A manager is an example of a formal leader (Vercillo, 2020). The formal leader responsibility is to organize and direct subordinates to meet company goals (Vercillo, 2020). Informal leaders do not hold an organizationally recognized leadership role but are looked to by their peers to make decisions, approve or disapprove of changes and form opinions (Vercillo, 2020). An informal leader may be popular because of charisma, social skills, or knowledge, creativity or intelligence (Vercillo, 2020). An informal leader can purposefully attempt to influence others, or just naturally be a person that others gravitate to (Vercillo, 2020). Sometimes informal leaders can have more influence over a group because they have earned the groups respect by their behavior, as opposed to someone who is seen as a rule maker (Vercillo, 2020). Formal leaders impact healthcare organizations by listening to concerns, making decisions, enforcing rules, and setting standards. Informal leaders influence healthcare by leading their peers to accept or resistant changes, setting the mood, level of moral, and attitude of the unit. Formal leaders and issues punishments and rewards, so the group does have motivation to follow their requests and orders, but often the group’s loyalty is to the informal leader because they know that their goals are the same (Vercillo, 2020).Critical Decision-Making And Organizational Performance

Collaborative Leadership Model

The collaborative leadership model provides a method that would be effective in a healthcare environment. Collaborative leadership requires continual communication between separate areas of (Chatterjee, 2017). Channels of communication should stay open to ensure shared knowledge (Chatterjee, 2017). Managers makes changes in all areas frequently as needed to best meet the needs of entire organization, not just their own department (Chatterjee, 2017). Leaders also make the most use of assists, even unconventional ones to reduce waste, and fully utilize all resources (Chatterjee, 2017). This model maximizes organizational efficiency (Chatterjee, 2017). In healthcare, communication is essential, and many improvements could be made if all departments in healthcare are working together, and not competing for the most money, the best equipment and other resources against each other. When the different areas of the organization collaborate together, time, money and resources are saved. The more efficient the organization is, the more finances will be available to provide staff and resources for higher quality patient care.

Healthcare companies must compete in the ever-changing climate of scientific research, politics, and economics, as well as keep patient safety a priority and improve patient outcomes. In order to manage all of these arenas, healthcare needs effective leadership to be successful. Regulatory professionals foster quality improvement by conveying standards and creating strategies. Good stewardship of resources is an element of the Christian Worldview that can improve an organizations ethics, efficiency, and quality. Servant leadership and the collaborative leadership model are both methods that can be applied in the healthcare sector. Servant Leadership can improve the quality of an organization by improving staff self-efficacy, job performance, and role ownership. Collaborative leadership requires increased communication, and results in increased efficiency. Every role in health is important, but good leadership can set all other roles up for success.

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About the Regulatory Profession. (2020). Retrieved July 27, 2020,


Brousseau, Z. (2015). How to be a Regulatory Leader. Retrieved July 27, 2020,


Chatterjee, R., Suy, R., Yen, Y., & Chhay, L. (2017). Literature Review on Leadership

In Healthcare Management. Journal of Social Science Studies,


Dockery. (2020). Shaping a Christian Worldview: An Introduction (Part I) | Article | Teaching |

Center for Faculty Development | Union University, a Christian College in Tennessee. Union


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